United States Servers
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My Support Tickets
We do not permit any type of gambling or casino website on our servers. Please keep in mind...
Do you backup my website?
We run R1Soft on all of our servers which backs up your website every day and gives you the...
Do you have a control panel to change my domain settings?
We do! We have the latest version of cPanel on all shared servers.
Do you have an affiliate system?
We do! For more information about our affiliate system, please read about it at...
Do you offer a trial?
Sadly, we do not offer a trial. Trials are usually only used for abuse, and we like...
Do you offer a uptime guarantee?
StableHost offers a 99.9% uptime guarantee. Please read our terms of service at...
Do you offer dedicated IPs?
We do offer dedicated IPs only in Order VPSDedicated IPs are $3/month for US hosting and $5/month...
Do you offer dedicated servers?
Yes We sell dedicated servers,
How do I increase my PHP memory?
To change the memory_limit for PHP, please log into cPanel, click on 'Select PHP Version' and...
How long have you been in business?
Our company was created in 2014
How many emails can I send per hour?
By default, we allow up to 60 emails to be sent from your domain per hour. We have this...
I have a newsletter that I want to email, is that allowed?
24x7 Hosting Service has a strict policy against spam. As long as the newsletter is...
I have more pre sales questions, how do I get a hold of you?
You can email us by filling out the form here.
If I buy a reseller account, will you transfer all my accounts for me?
Sadly cPanel hasn't figured out a good way for other resellers to migrate to new hosts easily....
If I upgrade my package, does my coupon still get applied?
Yes -- for all upgrades, your coupon will be applied to the newer package. Please...
Is adult content allowed?
We have a very strict policy on adult content. If you have an adult-related website,...
What OS do you use?
What OS do you use? We use CentOS on all of our web servers.
What is the difference between Shared vs Reseller?
24x7 Hosting Service has two different types of plans, shared hosting and reseller hosting....
What is your PHP memory limits set at?
Each PHP script is allowed to take up the max of 128MB of memory. If you need more...
What is your average ticket response time?
We usually respond within 30 minutes, sometimes within 5 depending on load and time of day!
What mailing list software do you use?
24x7 Hosting Service uses Roundcube & SquirrelMail for our mailing list...
Why does my account still show pending?
We manually review each account to protect ourselves from fraud. Manual activation...
Why does my order say fraud?
During the signup process, our automated system might call you. This depends on...
Will you create a custom plan for me?
If you need something bigger then our Plus plan, we can create a custom plan to suit your needs....
My Support Tickets
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